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COVID-19 vaccine: We are currently offering vaccines to those in eligibility Phases 1a and 1b, as defined by NYS.

COVID-19 vaccine: We are currently offering vaccines to those in eligibility Phases 1a and 1b, as defined by NYS.

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Patient portal

The patient portal is used with your to give you more access to your personal medical records—from Northwell and other medical providers—and more control over your health care. 

With the patient portal, you can:

  • View prescriptions and lab results 
  • Access notes from doctor appointments 
  • Email your physician directly
  • View discharge instructions after a hospital stay

Medical records

As a patient, you have the right to access your medical records. Copies of medical records are available to patients and physicians with the proper authorization. Our Health Information Management Office can help—call (718) 226-9020.

Patient satisfaction

Our top priority is providing you with the very best care. PK˛ĘƱ two weeks after you leave the hospital, we will send you a questionnaire regarding the care you received at Staten Island University Hospital. Please take a few moments to complete and return it in the envelope provided. Your feedback is extremely valuable and will help us continue to improve the quality of care for all patients.

You may also be selected to participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey after your discharge. This survey, backed by the U.S. Department of Health and Human Services, asks multiple-choice questions about your hospital stay and measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.

Appealing a discharge decision

Your physician determines when you are ready to be discharged. Remember, being discharged doesn’t necessarily mean that you are completely well—it only means that you no longer need hospital services. If you disagree, you or your representative can appeal the doctor’s decision. 

If you are a Medicare patient, be sure you are given a notice called An Important Message from Medicare by the hospital’s discharge planner or caseworker. This details your rights to remain in the hospital for care and provides contact information to appeal a discharge decision. 

Patients’ Bill of Rights 

Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights.